Privacy notice for the Customer Portal

Global Good Corp, Largo, Florida · applies to globalgoodsupport.com

What we record when you visit

For the security of this site and of our customers' records we keep a log of every page view: the network address (IP), the approximate location derived from it (country, region, city), the date and time, the page, your browser and operating system as reported by the browser, its language setting, and a random identifier stored in a cookie on your browser so that visits from the same browser can be related. We do not read files on your computer and we do not use advertising trackers.

Sign-in attempts and blocking

Sign-in attempts are recorded with the address they came from. An address that fails to sign in to several different accounts is blocked automatically and our administrators are alerted. The portal is offered in selected countries only; visits from elsewhere are refused and recorded.

Membership applications and verification

The details you enter in an application or a verification form (names, contact details, addresses, device serial numbers, documents you upload) are used to review the application, to verify ownership of the devices and, after approval, to set up your portal account and customer record. They are visible to Global Good employees who handle customer support and sales.

Retention and your rights

Visit and sign-in logs are kept for 365 days. Records about your organization, devices, support requests and orders are kept as long as required by medical device regulations. To ask what we hold about you or to request a correction, write to support@globalgoodsupport.com.

Patient information

This portal is for device and service matters. Please do not enter patient names, dates of birth or other patient identifiers anywhere in it.